PVC Fencing Warranty & Guarantees - What's Covered & How to Claim

Manufacturing Defects

Any defect arising from the manufacturing process is covered in full. This includes:

• Structural failure of posts, rails, or pickets under normal use conditions
• Delamination or separation of PVC components
• Colour inconsistency between panels from the same production batch
• Dimensional variance outside specified tolerances

UV Degradation

Our PVC compound is UV-stabilised for Australian conditions. The warranty covers:

• Yellowing or discolouration beyond normal weathering
• Surface chalking or brittleness caused by UV exposure
• Structural weakening attributable to UV degradation

Hardware Failure

All gate hardware (hinges, latches, self-closing mechanisms) is covered against manufacturing defects for the warranty period.

Installation Damage

Damage caused during or after installation is not covered. This includes:

• Posts cracked during driving or concreting
• Panels scratched or gouged during handling
• Misalignment caused by incorrect post spacing

Impact Damage

Physical impact damage from vehicles, equipment, or objects is not covered under the manufacturer's warranty. This is a standard exclusion across all fencing products.

Incorrect Installation

Warranty is void if the product is installed in a manner inconsistent with our installation guidelines. Key requirements:

• Posts must be set in concrete to the specified depth
• Panel clips must be used as specified
• Gate hardware must be installed per the supplied instructions

Chemical Exposure

Exposure to harsh chemicals (pool chlorine at high concentrations, industrial solvents, paint strippers) that causes surface damage is not covered. Standard pool water splash is fine - direct chemical contact is not.

Acts of Nature

Cyclone, flood, fire, or other extreme weather events are not covered. For these events, your home and contents insurance policy applies.